制造业 Manufacturing/Technology
Overview
Overview
The world of manufacturing is changing. Customers
and suppliers are more demanding. Pressure from
competitors is more intense. And manufacturers are
expected to do things better and faster — with fewer
resources. The added pressure of entering new
markets, reducing costs and growing revenue means
manufacturers have to embark on joint ventures,
mergers and acquisitions, strategic alliances and
outsourcing to expand their global footprint. How do
you stay ahead of the game when things are moving so
quickly?
If you want to stay competitive you have to find
innovative ways to improve manufacturing
capabilities and business processes. That means
making sure everyone in your company — from the top
floor to the shop floor — has access to the
information, communications and applications they
need to work collaboratively, both internally and
across your supply chain.
BlackBerry Business Solutions offer so much more
than just wireless email. They can extend your
existing investments in enterprise applications and
put ERP, MRP, SCM, SFA and CRM applications in the
hands of your mobile employees so they can record at
the point of performance — giving them instant
access to the information they need to improve
productivity, streamline operations, increase
revenue and decrease production costs. And ideally,
improve relationships with customers, dealers and
wholesalers, whether they’re in the building or out
and about.
Production/shop floor supervisors
Use your BlackBerry smartphone to access job,
inventory and scheduling information from your
Enterprise Resource Planning (ERP) system, while
receiving predefined alerts for quality and delivery
issues. You can easily identify if a required part
is in stock, expedite an order to meet a promised
delivery date and collaborate with others in your
organization on the resolution of issues — all with
your BlackBerry smartphone.
Sales professionals
While visiting customers, you can instantly pull up
information about outstanding jobs, delivery status,
order history, sales programs and more to provide
answers to your customers quickly. As well, you can
update account information, view your sales pipeline
and place an order on the road — without powering up
your laptop. With the pressure for sales reps to
spend more time on the road rather than in the
office, the benefits of BlackBerry smartphones are
endless.
Manufacturing executives
Your executive dashboard can be pushed out to your
BlackBerry smartphone, allowing you to access
business intelligence, from anywhere — the airport,
hotel or on the way to an appointment. Whether you
need to stay informed about customer service issues,
stock price information or competitive intelligence,
you can stay on top of your business wherever you
happen to be. With BlackBerry smartphones, you can
increase your efficiency throughout the day by being
able to perform tasks such as providing approvals,
accessing customer data and viewing order and
financial metrics. Increasing your flexibility could
mean spending more time in front of customers, on
the shop floor or with your family — wherever you
would like to be.
Fleet managers
Manufacturing facilities with a private fleet
recognize the difficulties associated with managing
a completely mobile workforce. Equipped with
individual BlackBerry smartphones, drivers,
dispatchers and managers can communicate more
effectively. When integrated with the latest GPS
technology, BlackBerry smartphones easily become
invaluable tools appreciated by both dispatchers and
drivers. Dispatchers can easily track driver
location, making logical assignments and real-time
changes to delivery schedules, while drivers always
know the best way to get to their destination.
BlackBerry smartphones can also be used to accept,
update and send completed jobs to the dispatcher and
capture additional job information from the field,
such as number of pieces, weight and proof of
delivery. This information feeds back into
enterprise systems for tracking and measurement
purposes.
Field service employees
Manufacturers with a field service team find the
BlackBerry smartphone an invaluable customer support
and productivity tool that keeps their reps
connected to customers, coworkers and applications.
As a field service rep, you can access details on
support cases, escalations and customer activities
while on the road. While at the customer site, you
can quickly check for parts availability and place a
parts order. You can even update your service
ticket, trigger the billing process and set up
another call — all before you leave the customer’s
facility.
Case Study
B we Bell + Howell
Brodie Computes Inc.
Dataco – Case Study (PDF)
Diva de Provence
Harland Technology Services
Infinity Web Services
Interchange Group – Case Study (PDF)
International Transmission Company (ITC) – Case
Study (PDF)
Make It Work, Inc.
Nerds On Site
Salesforce.com – Business Case Study (PDF)
SAP
SAS
Symbian
Toshiba America Medical Systems
Touchbase
Toyota Scion
